At TurfWorld (“Company”), we value every customer and are committed to providing clear guidance on cancellations, returns, and refunds for all goods purchased on turfnearme.co.uk (“Website”).

The terms “You”, “Your”, and “Yours” refer to the customer using our Website. References to “we”, “us”, and “our” refer to TurfWorld and its associated operations. “Goods” refers to any product purchased on our Website.

This policy operates alongside our Terms & Conditions and does not limit your statutory rights relating to faulty, damaged, or mis-described goods.

If you have any questions regarding refunds or returns, please contact us:

Email: sales@turfworld.co.uk

Phone: 01902 784866
(Or any other contact details provided on our Website.)

STANDARD RETURNS

Some goods may be eligible for return within 24 hours of delivery, provided they remain unopened, unused, and in resaleable condition.
If the goods appear used, damaged, altered, or opened, we will be unable to accept the return or issue a refund.

To start a return or refund request, please contact our support team. We will guide you through the process. Returned goods must include:

  • Original, intact packaging
  • All parts, components, and accessories
  • A condition suitable for resale

Refunds are processed using the same payment method used for the order. Refunds may take up to 14 days depending on your payment provider.
We reserve the right to withhold a refund until returned goods have been inspected and approved.

If the deadlines in this policy are not met, we cannot offer a refund.

PRODUCT-SPECIFIC POLICIES

Below are the return and cancellation rules specific to products sold on TurfWorld.co.uk.

Turf (All Natural Turf Products)

Cancellation:
Turf is harvested fresh to order. Cancellations cannot be accepted within 24 working hours of collection or 48 working hours of delivery.

Return:
Turf cannot be returned under any circumstances as it is a live, perishable product and cannot be resold.

Refund:
Orders cancelled within the accepted timeframe will be refunded in full. Internet orders will be subject to a processing fee of 2% of payment total.

Open Bagged Products (Topsoil, Aggregates, Bark, etc.)

Cancellation:
– Collections may be cancelled.
– Deliveries cannot be cancelled within 24 working hours of the scheduled delivery date.

Return:
Open bagged products cannot be returned, as we cannot guarantee they have been stored properly for resale.

Refund:
Accepted cancellations are refunded in full.

Grass Seed

Cancellation:
Cancellations are accepted up until the product is shipped.

Return:
Returns are accepted only if the seed is unopened, sealed, and in resaleable condition.
We do not collect returns.

Refund:
Refunds are issued after inspection with a 20% restocking fee applied.

RETURN EXCEPTIONS

The right to return unused goods does not apply to:

  • Products that perish quickly (e.g., turf).
  • Any open bagged materials (e.g., soil, sand, aggregates).
  • Products cut specifically to size (e.g., artificial grass).

DEFECTIVE OR INCORRECT GOODS

If your item is defective, damaged, or incorrect, please contact us within 24 hours of delivery at sales@turfworld.co.uk.

Please provide:

  • Proof of purchase
  • Order number
  • Clear photos/videos showing the defect or issue
  • Packaging photos (if applicable)

You may choose:

  • Replacement of the goods
  • Refund of the amount paid

Goods must be returned in original packaging (if applicable).

RESTOCKING FEES

Unless the product is defective or the return results from a TurfWorld error, a 20% restocking fee will be applied to eligible returns.

FURTHER INFORMATION

This policy applies only to products purchased directly from turfnearme.co.uk.
It does not apply to products or services offered by third-party companies or individuals.